FAQ - Frequently Asked Questions

PRODUCT AND SIZING INFO

 

What is the quality of paper used for your fan art prints?

 

We use standard quality 280 GSM paper with a natural white ultra-smooth background, custom trimmed with a border for framing.

What kind of printing is used for your fan art prints?


We use high-quality screen printing for all our fan art prints.

 

What sizes are available for your fan art prints?


Our fan art Poster Prints are available in Small (8.3" X 11.7"), Medium (11.7" X 16.5"), Large (16.5" X 23.4") and X - Large (23.4" X 33.1") sizes.

Our fan art Framed Prints are available in Small (12.3"x 15.7"), Medium (15.7"x 20.5"), Large (22.5"x 29.4") and X-Large (29.4"x 39.1") sizes.

What material and print technology is used for your Phone Cases?

For Hard Plastic: We use a hard shell polycarbonate case with high-intensity print infusion technology. this prevents the design from fading and peeling. It offers a solid grip while simultaneously providing a smooth touch and feel to your case. The matte finish gives a classy finishing to the design.

For Glass: We use toughened tempered glass protected with rubber for a better grip (anti slip) to hold. Our tempered glass phone case gives your mobile an elegant look and also serves as protection to your mobile from regular scratches & bumps.

Which Phone models are available for Phone cases?

We do iPhones, Samsung Galaxy and Google Pixel Phone cases.

For the iPhone, we provide cases for these models:

iPhone 6, iPhone 6 plus, iPhone 6s, iPhone 6s plus, iPhone 7, iPhone 7 plus, iPhone 8, iPhone 8 plus, iPhone X, iPhone Xr, iPhone Xs, iPhone Xs Max, iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max, iPhone SE 2020, iPhone 12, iPhone 12 Mini, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 13, iPhone 13 Mini, iPhone 13 Pro, and iPhone 13 Pro Max.

For Samsung Galaxy, we provide cases for these models:

Galaxy S8, Galaxy S8 Plus, Galaxy S9, Galaxy S9 Plus, Galaxy S10, Galaxy S10 Plus, Galaxy S10 E, Galaxy S20, Galaxy S20 Plus, and Galaxy S20 Ultra.

For Google Pixel, we provide cases for these models:

Google Pixel 3XL, Google Pixel 3A, Google Pixel 4, Google Pixel 4A, and Google Pixel 5 5G.

In case your phone is not listed, you can reach out here and we will make a phone case for you!

What are Pop Holders?

A Pop Holder is a grip/stand for your phone, your tablets and e-readers for some additional comfort while reading, viewing, or browsing. Pop Holders are made to be sticky, and they are most compatible with smooth, flat surfaces. Pop Holders will not stick to silicone, highly textured, and many soft cases on the market. The Pop Holder once fixed on the phone/phone case, should not be removed. Once removed, the Pop Holder may lose its adherence.

DISCOUNTS & GIFT COUPONS

Can I avail of any discounts?

We have discounts and sales occasionally and we always post their details on our social media. We also offer exclusive secret sales, discounts, and first access to exclusive content to our newsletter subscribers. You can subscribe to Popate's mailing list by entering your email address at the pop up on the home page. We also distribute coupons to our secret sales from time to time; you can redeem these coupons by entering the coupon code on the Shopping Cart page before checking out with your order.

Does Popate have gift cards?

Yes. eGift cards are available. 

How do I purchase my gift cards?


You  can purchase the gift card here. Select an amount, enter the recipient's details, and pay. After completing checkout, you shall receive email confirmation about the purchase.

How do gift card recipients get their cards?


The gift card recipient gets an email with the subject line "You just got a gift card from (your name). Their unique gift card code appears in the email.

How do I redeem gift cards at checkout?


To redeem the card, add items to your cart and proceed to Checkout. During payment, select the Redeem a gift card option and enter their unique gift card code.

What happens if the order total is more than the remaining gift card value?
If the order total is worth more than the value of the gift card, you can pay for the remaining cost using the regular payment methods.

Can gift card holders check their balance?


Currently, it is not possible for recipients to check their gift card balance. You can try using the unique gift card code at the Checkout page to see how much value is remaining in the gift card.

 

I don't see my question listed here.
You can contact us via email.

PRIVACY

 

What information does Popate store? 

 

We respect your privacy. The only information we collect is your name, email, contact number, and billing and shipping address. This information is only used for internal record keeping and order delivery. We do not share it with any third party other than our courier/delivery partners. Popate does not store any credit or debit card or bank account information. All this information is handled by Paypal which is our certified, secure online payment gateway partner.

Read our Privacy Policy to learn more.

Check out www.paypal.com to learn more about the secure online payment system.

SHIPPING

What are the Shipping Charges?

We charge shipping for international orders based on the country of the order. You may also be required to pay customs charges (if any) when your order reaches your local customs office for international orders.


How long will my order take to reach my doorstep?

Each Popate product is individually printed and assembled when you order it, so please allow 4 to 5 days to manufacture time for your custom product. To know more, check out our Delivery Information page.

COVID - 19 Advisory: Currently, supply chain issues have caused lags in updating the tracking numbers as well as the timely delivery of parcels. 

It's been over 4 weeks, I have not received my order and the tracking hasn't updated for a while. How do I locate my package?

If you are facing this issue, you've likely opted for Standard Shipping. If you haven't received your order after 3 weeks, here are a few things you can do:

1. Don't panic: In our experience, 9 times out of 10, your package has already reached your local post office. The Post Office has probably even attempted to deliver it to you but simply missed you when you were out running errands. In such cases, your package will remain in your local Post Office, awaiting for you to claim it for up to 14 days. After 14 days, the package will return back to us.

2. Locate and contact your local post office: You can look this up on Google. Usually, Post Offices of almost every country have a Customer Care helpline. Some even provide email assistance. Make sure you have your tracking number handy when you contact the post office. When your order ships, Popate sends you a Shipping confirmation email. The tracking number for your package is usually in this email.

3. Contact Popate via email here.

It's been over 4 weeks, I have not received my order. Can I get a reshipment or a refund?

If your order is lost in transit or returned to us due to the unavailability of the consignee, you can choose to have the order reshipped or request for a refund (minus the shipping fees and manufacturing fees). Once we have shipped twice, we are unable to reship for a third time or offer a refund. :(

RETURN POLICY

 

What is the Popate Return Policy?

 

If you are unhappy with the product that you have received, you can send it back to us within 30 days of the delivery. We will either issue a refund, replace it with another product of the same value, or offer credit on a future purchase in the form of a coupon. International shipping charges manufacturing charges are non-refundable. To know more, check out our Return Policy page.

Framed Prints: Please note that our Framed Prints, whilst sturdy, are still fragile and should be handled with care. Regular cleaning and protection from moisture is highly recommended.

Please note that all products on Popate are Made to Order, which means that they are manufactured as and when an order is placed. If your order has been manufactured and shipped, the charges for the same are non-refundable.