FAQ - Frequently Asked Questions
PRODUCT AND SIZING INFO
What is the quality of paper used for your fan art prints?
We use standard quality 280 GSM paper with a natural white ultra-smooth background, custom trimmed with a border for framing.
What kind of printing is used for your fan art prints?
We use high-quality screen printing for all our fan art prints.
What sizes are available for your fan art prints?
Our fan art Poster Prints are available in Small (8.3" X 11.7"), Medium (11.7" X 16.5"), Large (16.5" X 23.4") and X - Large (23.4" X 33.1") sizes.
Our fan art Framed Prints are available in Small (12.3"x 15.7"), Medium (15.7"x 20.5"), Large (22.5"x 29.4") and X-Large (29.4"x 39.1") sizes.
What material and print technology is used for your Phone Cases?
We use a hard shell polycarbonate case with high-intensity print infusion technology. this prevents the design from fading and peeling. It offers a solid grip while simultaneously providing a smooth touch and feel to your case. The matte finish gives a classy finishing to the design.
Which Phone models are available for Phone cases?
We do iPhones and Samsung Galaxy Phone cases.
For the iPhone, we provide cases for these models:
iPhone 5, iPhone 5s, iPhone SE, iPhone 6, iPhone 6 plus, iPhone 6s, iPhone 6s plus, iPhone 7, iPhone 7 plus, iPhone 8, iPhone 8 plus, iPhone X, iPhone Xr, iPhone Xs, iPhone Xs Max, iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max..
For Samsung Galaxy, we provide cases for these models:
Galaxy S3, Galaxy S4, Galaxy S6, Galaxy S6, Galaxy S6 Edge, Galaxy S6 Edge Plus, Galaxy S7, Galaxy S7 Edge, Galaxy S8, Galaxy S8 Plus, Galaxy S9, Galaxy S9 Plus, Galaxy S10, Galaxy S10 Plus, Galaxy S10 E.
What are Pop Holders?
A Pop Holder is a grip/stand for your phone, your tablets and e-readers for some additional comfort while reading, viewing, or browsing. Pop Holders are made to be sticky, and they are most compatible with smooth, flat surfaces. Pop Holders will not stick to silicone, highly textured, and many soft cases on the market. The Pop Holder once fixed on the phone/phone case, should not be removed. Once removed, the Pop Holder may lose its adherence.
DISCOUNTS & GIFT COUPONS
Can I avail of any discounts?
We have discounts and sales occasionally and we always post their details on our social media. We also offer exclusive secret sales, discounts, and first access to exclusive content to our newsletter subscribers. You can subscribe to Popate's mailing list by entering your email address at the pop up on the home page. We also distribute coupons to our secret sales from time to time; you can redeem these coupons by entering the coupon code on the Shopping Cart page before checking out with your order.
Does Popate have gift coupons?
Gift coupons will be available soon. Stay tuned!
What information does Popate store?
We respect your privacy. The only information we collect is your name, email, contact number, and billing and shipping address. This information is only used for internal record keeping and order delivery. We do not share it with any third party other than our courier/delivery partners. Popate does not store any credit or debit card or bank account information. All this information is handled by Paypal which is our certified, secure online payment gateway partner.
Check out to learn more about the secure online payment system.
What are the Shipping Charges?
We charge shipping for international orders based on the country of the order. You may also be required to pay customs charges (if any) when your order reaches your local customs office for international orders.
How long will my order take to reach my doorstep?
Each Popate product is individually printed and assembled when you order it, so please allow 4 to 5 days to manufacture time for your custom product. To know more, check out our Delivery Information page.
COVID - 19 Advisory: Currently, restricted operations of some international flights have caused lags in updating the tracking numbers as well as the timely delivery of parcels.
It's been over 4 weeks, I have not received my order and the tracking hasn't updated for a while. How do I locate my package?
If you are facing this issue, you've likely opted for Standard Shipping. If you haven't received your order after 3 weeks, here are a few things you can do:
1. Don't panic: In our experience, 9 times out of 10, your package has already reached your local post office. The Post Office has probably even attempted to deliver it to you but simply missed you when you were out running errands. In such cases, your package will remain in your local Post Office, awaiting for you to claim it for up to 14 days. After 14 days, the package will return back to us.
2. Locate and contact your local post office: You can look this up on Google. Usually, Post Offices of almost every country have a Customer Care helpline. Some even provide email assistance. Make sure you have your tracking number handy when you contact the post office. When your order ships, Popate sends you a Shipping confirmation email. The tracking number for your package is usually in this email.
3. Contact Popate via email here.
It's been over 4 weeks, I have not received my order. Can I get a reshipment or a refund?
If your order is lost in transit or returned to us due to the unavailability of the consignee, you can choose to have the order reshipped or request for a refund (minus the shipping fees and manufacturing fees). Once we have shipped twice, we are unable to reship for a third time or offer a refund. :(
What is the Popate Return Policy?
If you are unhappy with the product that you have received, you can send it back to us within 30 days of the delivery. We will either issue a refund, replace it with another product of the same value, or offer credit on a future purchase in the form of a coupon. International shipping charges manufacturing charges are non-refundable. To know more, check out our Return Policy page.
Framed Prints: Please note that our Framed Prints, whilst sturdy, are still fragile and should be handled with care. Regular cleaning and protection from moisture is highly recommended.
Please note that all products on Popate are Made to Order, which means that they are manufactured as and when an order is placed. If your order has been manufactured and shipped, the charges for the same are non-refundable.