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FAQ - Frequently Asked Questions

PRODUCT AND SIZING INFO

 

What is the quality of paper used for your fan art prints?

 

For Poster Prints, we use our standard quality 280 GSM paper with a natural white ultra smooth background, custom trimmed with a border for framing.

For Framed Prints, we use our most exquisite 200 GSM Epson Enhanced Matte Giclée fine art paper which is acid free and made of pure cotton without artificial brighteners.   

What kind of printing is used for your fan art prints?


For Poster Prints, we use high-quality screen printing for all our fan art prints.

For Framed Prints, we use a premium 11 color printer with ultra chrome HDR inks which gives a wide gamut of color reproduction.

 

What sizes are available for your for your fan art prints?


Our fan art Poster Prints are available in Small (8.3" X 11.7"), Medium (11.7" X 16.5"), Large (16.5" X 23.4") and X - Large (23.4" X 33.1") sizes.

Our fan art Framed Prints are available in Small (12.3"x 15.7"), Medium (15.7"x 20.5"), Large (22.5"x 29.4") and X-Large (29.4"x 39.1") sizes.

What material and print technology is used for your Phone Cases?

We use a hard shell polycarbonate case with high intensity print infusion technology. this prevents the design from fading and peeling. It offers a solid grip while simultaneously providing a smooth touch and feel to your case. The matte finish gives a classy finishing to the design.

Which Phone models are available for Phone cases?

We do iPhones and Samsung Galaxy Phone cases.

 

For the iPhone, we provide cases for these models:

iPhone 5, iPhone 5s, iPhone SE, iPhone 6, iPhone 6 plus, iPhone 6s, iPhone 6s plus, iPhone 7, iPhone 7 plus, iPhone 8, iPhone 8 plus, iPhone X, iPhone Xr, iPhone Xs, iPhone Xs Max.

 

For Samsung Galaxy, we provide cases for these models:

Galaxy S3, Galaxy S4, Galaxy S6, Galaxy S6, Galaxy S6 Edge, Galaxy S6 Edge Plus, Galaxy S7, Galaxy S7 Edge, Galaxy S8, Galaxy S8 Plus, Galaxy S9, Galaxy S9 Plus, Galaxy S10, Galaxy S10 Plus, Galaxy S10 E.

In case your phone is not listed, you can reach out here or fill this form and we will make a phone case for you!

DISCOUNTS & GIFT COUPONS

 

Can I avail any discounts?

 

We have discounts and sales often and we always post their details on our Facebook and Instagram. We also offer exclusive secret sales, discounts and first access to exclusive content to our newsletter subscribers. You can subscribe to Popate's mailing list by entering your email address at the pop up in the home page. We also distribute coupons to our customers from time to time; you can redeem these coupons by entering the coupon code on the Shopping Cart page before checking out with your order.

Does Popate have gift coupons?

Gift coupons will be available soon. Stay tuned!

 

PRIVACY

 

What information does Popate store? 

 

We respect your privacy. The only information we collect is your name, email, contact number, and billing and shipping address. This information is only used for internal record keeping and order delivery. We do not share it with any third party other than our courier/delivery partners. Popate does not store any credit or debit card or bank account information. All this information is handled by Paypal which is our certified, secure online payment gateway partner.

Read our Privacy Policy to learn more.

Check out www.paypal.com to learn more about the secure online payment system.

SHIPPING

 

What are the Shipping Charges?

 

We charge shipping for international orders based on the country of the order.  You may also be required to pay customs charges (if any) when your order reaches your local customs office for international orders.


How long will my order take to deliver?

 

Each Popate product is individually printed and assembled when you order it, so please allow 4 to 5 days manufacture time for your custom product. To know more, check out our Delivery Information page.

It's been over 4 weeks, I have not received my order. Can I get a reshipment or a refund? 

If your order is lost in transit, you can choose to have your order reshipped or request for a refund (minus the shipping fees). Once we have shipped twice, we are unable to reship for a third time or offer a refund. :( 

 

RETURN POLICY

 

What is the Popate Return Policy?

 

If you are unhappy with the product that you have received, you can send it back to us within 30 days of the delivery. We will either issue a refund, replace it with another product of the same value, or offer credit on a future purchase in the form of a coupon. International shipping charges are non-refundable. To know more, check out our Return Policy page.

Framed Prints: Please note that our Framed Prints, whilst sturdy, are still fragile and should be handled with care. The 50+ year feature applies to the resilience of the print against fading and general wear due to moisture and dust. Not durability.