At Popate, we strive to provide you with high quality products. However, if you are not happy with the order that you have received for any reason, please fill out this form so we can process your return request.
Please read our Return Policy before returning any products to us. Items will have to be unused and returned in their original packaging within 30 days of delivery.
You can send them to the following address:
Popate Media (OPC) Pvt. Ltd.
105/B, Omkar Building, Vadavli Section, Ambernath East,
District Thane - 421501, Maharashtra, India.
How do I send the product back?
You can send it back to us via a cost-effective courier company or registered post. Most courier companies will be willing to pick it up from your address.
Can Popate arrange for the product to be picked up from my address?
No, we do not offer this service at the moment.
Will I have to pay for returning the products?
Yes, you will have to bear the postal charges for sending your products back to us. We will reimburse you with a coupon worth the same value as your original order once we receive your products back and verify that they are new and unused. This coupon can be used on any future purchase of Popate fan art prints. International shipping charges are non-refundable.
I have received a wrong/defective product. How do I proceed?
Please send the product back to our address using the same process mentioned above. We will reimburse you for the entire amount you spend on returning the products to us in the form of a coupon.
Framed Prints: Please note that our Framed Prints, whilst sturdy, are still fragile and should be handled with care. The 50+ year feature applies to the resilience of the print against fading and general wear due to moisture and dust. Not durability.
Can I cancel my order before it is Shipped out?
You can cancel your order or change your address within 2 hours after you have placed it.
If you want to cancel your order, please fill out this form and we will guide you through the process.
Can I get a refund for my order if I cancel it?
Yes, we can refund your payment on request in case you have requested to cancel your order through the previously mentioned procedure. Refunds will be processed through the same mode of payment within 10 working days.
If you have any further questions about the return/exchange policy then please contact us at